30-day returns

You may request a return within 30 days of receiving your item, subject to the conditions and exclusions below.

To qualify under our voluntary return policy, the item must be unused, unworn and unaltered, in the condition in which it arrived, with all original tags attached and its original packaging.

How to request a return

Contact Jasmine Leathers through our Contact page or on WhatsApp: +92 330 518 3632 to start a return.

Once your return is accepted, we will provide the return address and instructions for sending your parcel. Please contact us before shipping an item back.

The customer is responsible for return shipping costs, unless the return concerns a confirmed defective or incorrect item, or applicable law requires otherwise. You can use the same contact details for any return questions.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or different from what you ordered. We will review the issue and arrange an appropriate solution.

The exclusions in this policy do not remove any rights you have under applicable consumer law.

Custom & made-to-measure products

Items made to your measurements, personalised for you, or produced to your specifications are not eligible for return, exchange or refund, except for a confirmed manufacturing defect or where required by law.

This includes custom sizes, colours, logos, names, numbers and design changes. Customers are responsible for checking the accuracy of the measurements and specifications they provide.

Fit preferences, riding posture, weight changes or inaccurate customer-supplied measurements do not, on their own, constitute a manufacturing defect.

Items excluded from voluntary returns

Our voluntary return policy does not cover:

• Custom-made or made-to-measure products.
• Personalised items.
• Sale or discounted items.
• Gift cards.
• Items that have been worn, used, altered or damaged after delivery, including items used for riding, track days, racing or competition.

These exclusions are subject to mandatory consumer rights, including any applicable rights relating to faulty goods or statutory cancellation.

Exchanges

For an eligible item, the quickest way to obtain a replacement size or product is to request a return first. Once the return is accepted, you can place a separate order for the item you want.

Custom-made and personalised products remain subject to the exclusions above.

European Union cooling-off period

Where EU consumer withdrawal rules apply, you may cancel a qualifying purchase of non-custom, non-personalised goods within 14 days of delivery without giving a reason. This statutory right also applies to eligible discounted goods.

The cooling-off right does not cover goods made to your specifications or clearly personalised. Notify us within the cancellation period and return the goods within 14 days of notifying us.

Please return all tags and packaging where possible. You may inspect goods as you would in a shop; handling beyond what is needed to establish their nature, characteristics and function may result in a deduction for diminished value.

Where required, refunds include the cost of standard outbound delivery and are made within 14 days of cancellation. We may withhold payment until we receive the goods or evidence of return, whichever comes first. Mandatory rights take priority over conflicting conditions elsewhere in this policy.

Shipping, customs duties & taxes

For voluntary returns, original shipping charges, customs duties and import taxes are non-refundable. Any refund required by applicable law takes priority, including eligible standard delivery costs under EU withdrawal rules.

Return shipping is paid by the customer unless the return is due to a confirmed defect or an incorrect item, or applicable law requires otherwise. Duties and taxes paid directly to customs authorities may need to be reclaimed from the relevant authority.

Refund processing

We will notify you after receiving and inspecting your return and confirm whether your refund has been approved.

For approved voluntary returns, we will issue the refund to your original payment method within 10 business days. Your bank or payment provider may need additional time to display the credit.

If more than 15 business days have passed since approval and you have not received your refund, please contact Jasmine Leathers. Any shorter refund deadline required by law applies instead.

Refunds are issued to the original payment method only.

Need help with a return?